Frequently Asked Questions



We have music available all day!

 We HIGHLY recommend taxi, walking, or biking to the Amphitheater.

Limited public parking is available on the island of Key West and at the Amphitheater. Key West has taxi services, Uber, Lyft, as well as Pedicabs to take you around Key West. You can also rent golf carts, scooters, and bikes through our Key Western Fest concierge, Nate! Reach Nate at 305-849-2995 or 

Will Call will be open NOON to 9PM Tuesday Through Saturday at the AMphitheater Box OFfice.

Please note:  Single Day wristbands are ALL picked up at Will Call.  We do not ship wristbands to international addresses - including Canada.  All wristbands on orders with international addresses will be at Will Call.  Also, reservations made after December 27, 2023 will be available at Will Call.  Photo ID required.  

All guests will receive a non-transferable wristband for entry into the Festival Venue and VIP areas.  4-day wristbands and VIP credentials will be mailed to all US addresses approximately 4 weeks before the event. 

All orders with international addresses (including Canada), all single day wristbands, and purchases made after December 27, 2023 will be available for pick up at Will Call with a photo ID.

Generally, the Ampithteater gates open at 4PM and music is 5PM – 11PM *times subject to change* The VIP Premier Package & VIP Pass parties, the live music sails, and all special events take place during the day.

Will Call will be open NOON to 9PM Tuesday through Saturday at the Amphitheater Box Office, 35 E Quay Rd, Key West.


Yes, all event locations will accept cash or credit cards EXCEPT CHAIR RENTAL. A limited number of rental chairs will be available at the amphitheater for $16 a day CASH ONLY. ATMs are located throughout the island and at the amphitheater for your convenience. 

You can also add a credit card to your wristband to make transactions at the Amphitheater Bars smoother.

Click HERE to view the daily line up!

Also, download the Official Key Western Fest app!

Yes!  We have simple payment plans for both passes and packages! (small extra fee)

Payment plans end November 15th.  After that date, all bookings must be paid in full.

SINGLE DAY PASSES ARE AVAILABLE NOW!  SINGLE DAY VIP OPTIONS AS WELL!  There are also full festival passes available.  Purchase Here!

Single day wristbands will be available for pickup at Will Call

Will Call is located at the Truman Waterfront Amphitheater, 35 E Quay Rd, and is open from 12 noon to 9 pm every day of Key Western Fest.  

This is an event geared toward adults but all ages are welcome with a paid wristband.

The island of Key West is pet friendly, HOWEVER, your animals are not allowed in the amphitheater.

There will be medical personnel at the Amphitheater during show hours. Elsewhere on the island please call 911.


The Truman Waterfront Amphitheater at 35 E Quay Road hosts all the evening shows during the Festival.

Daytime parties and shows are at various pools, piers, bars, and hotels!  Details on performers, locations and showtimes are available in the Key Western Fest app

The Amphitheater is an open-air venue with no assigned seating for this event.  We do provide limited chairs which you can “pick and place,” or you can bring your own chair (no solid metal chairs or couches.)  All seats are first come first served.

There is also an option to rent a COMFORTABLE CHAIR to be picked up and left each day at the Amphitheater.  ** Chair rental is included in Emerald Packages.  A limited number of rental chairs will be available for $16 per day CASH ONLY

The Venue is "open air" and divided into three main areas:

PLATINUM & PLATINUM PREMIER:  Your chalet and private bar are ready for the party!  Under the tent, enjoy large chairs and tables for your use. The platinum area is close to the stage  and has plenty of additional open space for chairs.  Near the Platinum Tent is our hospitality tent where you’ll enjoy your daily catered meal.  There are also designated, air-conditioned bathrooms in the Platinum area.

GOLD & GOLD PREMIER:  This large, prime spot near the stage also has a chalet tent and private bar to supply you with your favorite spirits.  There are also tables and chairs inside the tent for your use.  "Pick and place" chairs are first come, first served.  You may also bring your own chairs into this area. 

PIRATE AND BEACH BUM:  The General Admission area is the largest area.  We do provide limited “pick and place” chairs or you can bring your own (no solid metal or couches). Comfortable rental chairs are included with Pirate packages - pick up and leave at the Amphitheater daily!

All Package Guests can choose Early Bird pricing on chair rentals, too!

Two large main bars service this area, and there are many food and merchandise vendors. 

Platinum and Gold Guests can also enjoy the GA Area of the Venue.

Yes! We have a new chair rental program! The rental chairs will be light weight, fold-up 'bag chairs.'  Much more comfortable than the pick-and-place chairs and easier to move.  AND you don't have to carry your own bag chair to and from the venue - we've got you covered.  

We have included it in Pirate Packages this year and all other package guests can choose early bird pricing on chairs! ($40 early bird)


We have state-of-the-art air-conditioned bathrooms available to ALL ATTENDEES!  Platinum Guests have a designated restrooms.  We also have porta-potties on site.  All bathrooms are serviced regularly by Festival Staff to ensure comfort and cleanliness.

Yes, there are bars as well as multiple food vendors. No outside food or drink allowed.

VERY limited public parking is available at/near the Amphitheater. (2023 attendees: THERE IS EVEN LESS PARKING NOW THAN BEFORE!)  

Key West has taxi services, Uber & Lyft as well as Pedicabs to take you around Key West and to the Venue.  You can also rent golf carts, scooters, and bikes through the Key Western Fest concierge, Nate.  Reach Nate at 305-849-2995 or

We HIGHLY recommend taxi, walking, or biking to the Amphitheater.

There are a few ADA spaces.

Will Call will be open from 12 noon to 9 pm Tuesday through Saturday of Key Western Fest at the Key West Amphitheater, 35 E Quay Rd.  

All single day wristbands will be at Will Call.

For all orders made AFTER December 27,2023, wristbands will be at Will Call.

Please note:  We do not ship wristbands on orders with international addresses - including Canada.  Our international friends' wristbands will be at Will Call.  

Photo ID required for pick up.

Standard sized purses, bags and backpacks (everything will be searched by security staff) blankets, sheets, towels, cameras (basic point and shoot consumer-grade cameras), binoculars, strollers, folding lawn chairs, NO solid metal chairs.

Outside food and drinks (concessions will be sold within the concert area), professional audio or video recording equipment, professional cameras (any camera with the option to detach a lens)

Any and all camera accessories, tripods, monopods, detachable lenses, or other commercial equipment

Drones or any other remote flying device

Camping equipment or umbrellas; this Includes canopies and tents

Coolers of any kind

Firearms, explosives, and weapons of any kind (including pocket knives, pepper spray, fireworks, etc)

Illegal and Illicit substances of any kind, drugs or drug paraphernalia

Unauthorized/unlicensed vendors are not allowed

No unauthorized solicitation and materials including handbills, giveaways, samples, etc.

Bicycles inside the amphitheater grounds (bike parking is available near the entrance)

Inflatable furniture (rafts, chairs, couches, etc.)


There will be an on site Box Office at the Key West Amphitheater for information, lost & found, ticket sales, and Will Call.  Box office is open from 12 noon to 9 pm Tuesday through Saturday of Key Western Fest.  You can also call the Box Office at 305.390.4600 - even during Festival!


Booking a package that includes festival passes, accommodations, and extra FUN is the best way to make the most out of your festival experience.  Here's why: 

1. Convenience: When you book a package, you'll have everything taken care of in one easy transaction. No need to worry about booking your accommodation separately and potentially missing out on your preferred dates or location. By booking a package, you'll have a stress-free experience and can focus on enjoying your festival weekend. 

2. Exclusive extras: Our Festival Packages come with added bonuses such as Private Parties/Performances, Live Music Sails around the Key West Harbor, exclusive merchandise packs, F&B discounts at the Package Properties, and MORE! These extras are not available when booking passes and accommodation separately. 

3. Lot of choices: By booking a package, you can be assured that you'll have a comfortable place to stay during the festival - no matter what level of wristband you buy. With accommodation options ranging from quaint B&B's and Resorts to Vacation Rentals, you can find the perfect package to suit your needs.  You will also be with other Festival Guests - keep the party going before and after the performances! 

4. Support: When booking a package, you'll have the support of our dedicated Box Office Concierge team who can assist you with any questions or concerns you may have.  We choose the package hotels & vacation rentals carefully and work closely with them to make sure our guests have the best of everything. We'll be there to ensure your festival experience is smooth and enjoyable from start to finish. 

ABSOLUTELY!  At the time of booking your package, you can choose to add extra nights prior to or after the festival dates - just change your check in and check out date before you check out. 

If you want to add extra nights after completing the initial booking, please call our box office at 305.615.3168 and one of our package experts will be able to assist. 

PLEASE NOTE: It is not recommended to reserve extra nights directly with the property – they will not have your information until closer to the Event and may not connect the reservations.  Extra nights can generally be added 14 to 30 days before the event, depending on availability.  

Sharing accommodations will almost always decrease the PER PERSON price, as the price of the accommodation is shared four ways.

If you are a group of 4 or more, you can also choose 2 rooms at the same hotel or a two bedroom suite, home, or condo!

Package protection is an optional amended cancellation policy to provide reimbursement for unforeseeable package cancellation.  For full details, terms, and cost, read more here:



Visit our webpage with information about Key West. If you have any specific questions, contact our Key Western Fest Box Office in Key West at 305.390.4600 or email:

If you are interested in golf cart/scooter/bike rentals or other activities like fishing or snorkerling, email our Festival Concierge at

Key West has an international airport with direct flights from many cities.  If you prefer to drive, we are at the "End of the Road" - approximately 4 to 5 hours from Miami and Fort Lauderdale.  There is also a ferry from Fort Myers daily - weather permitting.

Official Festival Dates are Tuesday to Saturday. Some folks like to add an extra day or two - or three - to rest, recover, and enjoy Key West to the fullest!

There will be tents located at the Amphitheater that you can shelter in.  All events are Rain or Shine.  Don't worry - we will always put safety first!


All payments are non-refundable.

We offer PACKAGE PROTECTION For package purchases only - must be purchased within 7 days of original purchase.  Certain unforeseeable circumstances may qualify you for a refund. We also waive any transfer fees if you need to transfer/sell your package.  Call the Box oFfice for more information. 305.390.4600 OR READ MORE DETAILS HERE:


Passes and Packages can be transferred to another guest for a fee - $50 per person.  All transfers must be done through the Box Office.

If for any reason we cannot have the Festival, your funds (less processing fees) are refundable. You will also have the option to apply your credit to a future show or donate a portion towards the sustainability of the Festival.

All Festival passes will be held and guaranteed to be good for the new dates. Should accommodation rates and/or availability change, we will update you accordingly and notify you of your options.